Frequently Asked Questions

We are happy to answer all customer questions ins and outs of the Arab Republic of Egypt, and here are some answers to your common questions, We are always available to solve all our customers problems Wherever they are and at any time

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The booking process is done instantly By choosing one of the units offered in Royal Vacations / Or by sending a reservation request to the host in response to the date of your request, The payment option will appear for 12 hours, and if the payment is not Paid the reservation will be automatically canceled.

All payment cards from MasterCard and Visa Miza, Fawry Reference Number is accepted. Powered by FawryPay

Go to your billing page, You can print all your invoices and attach what is required of them in your paper file. If you encounter any difficulties, you can contact us immediately and we are happy to help.

In Each reservation you can choose appropriate payment method for you, One of the accepted payment methods available on our website.

Currently, our system does not store the payment method for further use, So you can’t delete The method of payment that can be selected for each reservation.

Booking Questions

It is not possible to make a modification to the reservation, cancel the request after writing to the host on the reservation page and attaching the reason for the cancellation.

Go to your reservation page and by going to the correct reservation Id number that you want to cancel, contact the host and attach the reason for cancellation.

Go to your reservation page, for example, there are three cases! (Booked – under review – cancelled)

After completing the payment process successfully, you will see (Booked)

If there is a problem with the payment process or pending review (under review)

In case of necessity to cancel the reservation (Cancelled)

You will find all your reservations visible in the reservation page and admin panel.

Your Reservation Page: My Reservation

Payment of the reservation is made Instantly through the site only. You pay the host only the required security deposit on the unit.

Help on your reservations

If the host cancels the reservation Without a valid reason… Contact us immediately. Contact Us

The only official branch of the company: Viva Mall, Peace Road, Office No 20, Sharm El-Sheikh South Sinai Egypt

You can message the host and confirm the lost items. We are not responsible for any lost or any personal belongings. Be sure to take your personal belongings with you when you depart

You can book instantly in cases of availability of the reservation without referring to the host, in accordance with the policies and regulations of the site.

Currently it is not possible to share the trip with others.

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